Contact

Get in Touch

We'd love to hear from you. Whether it's a question about a product, your order, or just to say hello — we read every message that comes in.

For all enquiries, hello@lumoluxe.store

We aim to reply within one working day, usually sooner.

Order enquiries. Already placed an order and need help? Please include your order number (it starts with #) in your email so we can sort things faster.

Returns or exchanges. Have a look at our Refund & Returns Policy for the full process, or just email us and we'll guide you through it personally.

Shipping questions: Everything you need to know about delivery times and tracking is on our Shipping Policy page.

Press, partnerships, or just want to chat about lamps? Drop us a line at hello@lumoluxe.store — we love hearing from kindred spirits.

We're a small UK-based business pouring care into every order. Thank you for being patient and kind — it makes everything we do feel worthwhile.