Terms of service

Terms of Service

Welcome to LumoLuxe. The terms "we", "us", and "our" refer to LumoLuxe, a sole trader business based in the United Kingdom. We operate this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the "Services"). LumoLuxe is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced below, describe your rights and responsibilities when you use our Services.

Please take a moment to read these carefully — they include important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our Services.

1. Access and Account

By agreeing to these Terms of Service, you confirm that you are at least 18 years old, or the age of majority in your country of residence, whichever is higher.

To use the Services — including browsing our store or placing an order — you may be asked to provide certain information, such as your email address, billing, payment, and shipping details. You confirm that all information you provide is accurate, current, and complete, and that you have the right to share it.

You are responsible for maintaining the security of your account credentials and for all activity that takes place under your account. You may not transfer, sell, assign, or share your account with anyone else.

2. Our Products

We've made every effort to represent our products accurately on our store. Please note, however, that colours, finishes, and product appearance may differ from how they appear on your screen depending on your device's display settings.

We don't warrant that any product will exactly match its on-screen depiction. Product descriptions, prices, and availability are subject to change at any time without notice. We reserve the right to discontinue products or limit quantities at our discretion.

3. Orders

When you place an order, you're making an offer to purchase. LumoLuxe reserves the right to accept or decline any order at its discretion. Your order is not confirmed until we accept it and have processed your payment.

Please review your order carefully before submitting it. Once an order is accepted, we may not be able to accommodate changes or cancellations, though we'll always do our best.

If we cannot accept, modify, or cancel an order, we'll contact you using the email, billing, or phone details provided when you placed the order.

Returns and refunds are handled in accordance with our Refund Policy.

You confirm that your purchases are for personal or household use, not for commercial resale.

4. Pricing and Payment

All prices are listed in GBP (£) unless stated otherwise. Prices, discounts, and promotions may change at any time without notice. The price you pay is the price shown at the time you complete checkout, as confirmed in your order confirmation email.

Unless explicitly stated, prices do not include applicable taxes, customs charges, or international duties.

By placing an order, you confirm that:

  • The payment information you provide is true, accurate, and complete
  • You are authorised to use the chosen payment method
  • You will pay all charges incurred, including any applicable taxes

5. Shipping and Delivery

We offer free UK shipping on every order. Estimated delivery times are provided in our Shipping Policy.

All delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control. Once products are handed to the carrier, risk of loss transfers to you, though we'll always help resolve any issues with lost or damaged shipments — see our Shipping Policy for full details.

6. Intellectual Property

The content on our Services — including text, images, graphics, photographs, product listings, branding, designs, and the LumoLuxe name and logo — is owned by LumoLuxe or its licensors and protected by UK and international copyright, trademark, and intellectual property laws.

You may use our Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, republish, or otherwise exploit any of our content without our prior written consent.

The LumoLuxe name and logo are our trademarks. You may not use them without our written permission. Shopify's branding belongs to Shopify. All other trademarks shown on our Services belong to their respective owners.

7. Third-Party Tools and Links

Our Services may include third-party tools, integrations, or links to external websites that we don't control. We provide access to these "as is" without endorsement or warranty.

If you choose to follow links to or use services from third parties, you do so at your own risk. Please review their terms and privacy policies separately. We're not responsible for the content, accuracy, or practices of any third-party site.

8. Relationship with Shopify

LumoLuxe is powered by Shopify, which provides the underlying platform for our Services. Any sales and purchases are made directly with LumoLuxe — not with Shopify.

By using our Services, you acknowledge that Shopify is not responsible for any aspect of the transaction between you and LumoLuxe, including any injury, damage, or loss arising from purchases. You release Shopify and its affiliates from all claims, damages, and liabilities arising from your purchases from LumoLuxe.

9. Privacy

All personal information we collect through our Services is handled in accordance with our Privacy Policy, and certain information may also be subject to Shopify's Privacy Policy.

Because our Services are hosted by Shopify, Shopify processes personal information about your visit and purchases in order to provide the platform to us. By using our Services, you acknowledge that you've read and agree to both our Privacy Policy and Shopify's.

10. Feedback and User Submissions

If you send us any ideas, suggestions, reviews, feedback, or other content (collectively "Feedback"), you grant us a perpetual, worldwide, royalty-free licence to use that Feedback to operate, improve, and promote our Services.

You confirm that any Feedback you submit:

  • Is your own, or that you have the right to share it
  • Doesn't infringe anyone else's rights
  • Isn't unlawful, abusive, defamatory, obscene, or otherwise objectionable
  • Doesn't contain viruses or malicious code

We may, but aren't obliged to, monitor or remove Feedback that we consider inappropriate. We're not responsible for the content of any user-submitted Feedback.

11. Errors and Inaccuracies

Occasionally, our Services may contain typographical errors, inaccuracies, or omissions — including in product descriptions, pricing, promotions, shipping estimates, or availability. We reserve the right to correct such errors and to change or cancel orders affected by inaccurate information at any time, including after an order has been placed. We'll notify you if this affects your order.

12. Acceptable Use

You may use our Services only for lawful purposes. You agree not to:

  • Use the Services for any unlawful, fraudulent, or malicious purpose
  • Violate any UK, international, or local laws
  • Infringe our intellectual property or the rights of others
  • Harass, abuse, defame, or harm any of our team or other users
  • Transmit false, misleading, or harmful content
  • Send spam, junk mail, chain messages, or unsolicited promotional content
  • Impersonate any other person or entity
  • Upload viruses, malware, or harmful code
  • Use bots, scrapers, automated tools, or AI agents to access or extract content from our Services without permission
  • Bypass any security or access restrictions we have in place

We reserve the right to suspend or terminate access to our Services if we believe any of these terms have been breached.

13. Termination

We may suspend or terminate your access to our Services at our discretion, at any time and without notice, if we believe you've breached these Terms. Any provisions that by their nature should survive termination — including those covering intellectual property, liability, and governing law — will continue to apply.

14. Disclaimer of Warranties

Information on our Services is provided for general purposes only. We don't warrant the accuracy, completeness, or usefulness of any content, and any reliance on it is at your own risk.

Except as expressly stated, our Services and all products offered through them are provided "as is" and "as available" without warranties of any kind, whether express or implied. This includes implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We don't guarantee that the Services will be uninterrupted, error-free, or completely secure.

Nothing in this section limits your statutory rights as a consumer under UK law, including under the Consumer Rights Act 2015.

15. Limitation of Liability

To the fullest extent permitted by law, LumoLuxe, its owner, partners, and service providers (and those of Shopify and its affiliates) will not be liable for any indirect, incidental, punitive, special, or consequential damages — including lost profits, lost data, or replacement costs — arising from your use of our Services or any products purchased through them.

Our total liability for any direct loss arising from your use of the Services or any product is limited to the amount you paid for the relevant product.

Nothing in this section excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

16. Indemnification

You agree to indemnify and hold harmless LumoLuxe, its owner, and any partners or service providers from any claims, damages, or liabilities (including reasonable legal fees) arising from:

  • Your breach of these Terms
  • Your violation of any law or third-party right
  • Your use of the Services

17. Severability

If any part of these Terms is found to be unlawful or unenforceable, that part will be enforced to the maximum extent permitted by law, and the rest of the Terms will remain in full effect.

18. Entire Agreement

These Terms, together with our Refund Policy, Shipping Policy, and Privacy Policy, form the entire agreement between you and LumoLuxe and supersede any prior agreements or understandings.

Our failure to enforce any right under these Terms isn't a waiver of that right.

19. Assignment

You may not transfer or assign your rights or obligations under these Terms without our written consent. We may transfer or assign these Terms (for example, if the business is sold) without notice to you.

20. Governing Law

These Terms of Service and any disputes arising from them are governed by the laws of England and Wales. Both parties agree to the exclusive jurisdiction of the courts of England and Wales for any disputes that arise.

21. Changes to These Terms

You can review the most current version of these Terms on this page at any time. We may update or change these Terms at our discretion. We'll notify you of any material changes by posting the updated version on our website. Continued use of the Services after changes are posted means you accept the new Terms.

22. Contact

Questions about these Terms? Get in touch:

LumoLuxe Email: hello@lumoluxe.store

**LumoLuxe**
Aditya Pawar (Sole Trader)
37 Comet street 
Cardiff
CF24 0JB
United Kingdom
Email: support@lumoluxe.store